Refund policy

Return & Refund Policy

At Dabate, we want customers to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, and order-related concerns.

30-Day Return Policy

We offer free returns within 30 days of eligible purchases.

To qualify for a return, please contact us within 30 days of receiving your order. Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, items should be returned in substantially the same condition in which they were received.

Please contact us before sending any product back. Returns sent without contacting our customer support team first may experience processing delays.

How to Request a Return

To begin a return, email:

support@dabate.site

Please provide:

Your order number
The email address associated with your order
The item you wish to return
A brief explanation of the reason for the return
Photographs when reporting damaged, defective, or incorrect products

Our customer service team will review your request and provide the appropriate return instructions.

Free Returns

Dabate offers free returns for eligible purchases covered by this policy. Customers should follow the return instructions provided by our support team to ensure the return can be properly identified and processed.

Please do not independently send products to an address without first receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@dabate.site.

Include your order details and clear photographs showing the issue. After reviewing the information, we will work with you toward an appropriate resolution, which may include a replacement or refund where applicable.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. The amount of time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible. In such circumstances, you may request a return after receiving the order if it qualifies under this policy.

Exceptions

Certain products may not be eligible for return where returning them would be inappropriate for hygiene, health, safety, customization, or other legally recognized reasons. Any statutory rights available to you under applicable consumer protection laws remain unaffected.